I purchased two WD My Passport portable external hard drives recently. When I connected both of them to my computer, only one would show up as a drive.
Looking in Computer Management > Storage > Disk Management, the 2nd drive was shown as offline due to a signature collision. These are the steps I used to fix this problem.
- Open DISKPART from the Windows Run command (WIN+R)
- Enter the following commands:
- list disk
- select disk N
Where N is the # of the offline disk - uniqueid disk
This will display the unique ID of the disk - online disk
- uniqueid disk
This will display the new unique ID of the disk - exit
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